Case Studies & Success Stories

Case Study 1: Driving Culture Change Across a Global Humanitarian Agency

Industry: International Development & Humanitarian Sector
Location: Global | Headquartered in North America
Partner: Xorexs Consultants

The Challenge
An international humanitarian organization operating in over 130 countries was undergoing a major cultural transformation. While the organization had defined its core values around collaboration, agility, and innovation, it lacked a structured way to reinforce and recognize these behaviors. Teams worked across borders, time zones, and cultures—making unified culture adoption a challenge. Employees needed a tangible link between their day-to-day contributions and the organization’s broader mission and values.

Our Approach
To support the organization’s global change initiative, we were brought in as part of the Change Management Secretariat. We designed and launched the Exceptional Collaborator Awards—an international recognition framework rooted in organizational psychology and behavioral science. Key actions included:

Conducted virtual focus groups and one-on-one sessions to uncover cultural friction points

Developed criteria and nomination processes for new spot recognition awards

Integrated core values into award design to encourage real-time, meaningful acknowledgment of desired behaviors

Designed a clear communication and rollout plan, including a social media deck and internal messaging toolkit

Applied behavioral change principles to promote mindset shifts across multicultural teams

The Results

Boosted employee engagement globally, fostering a stronger sense of collaboration

Reinforced key values by making them actionable through an inclusive reward system

Client Quote
“Her insights into organizational culture helped us align our international teams and boost collaboration across departments.”
— Director, Change Management, Global Humanitarian Organization

Case Study 2: Powering Digital Transformation in the Utilities Sector

ndustry: Energy & Utilities
Location: Gambia, West Africa

Tech Partner: Xorexs Consultants

The Challenge
A national electricity and water provider in West Africa relied heavily on manual, in-person payment systems. This caused inefficiencies, long queues, delayed transactions, and limited access—especially in remote areas. The organization needed a digital upgrade to streamline operations, improve customer access, and reduce revenue leakage.

Our Approach
We were engaged to lead a full-scale digital transformation of the organization’s payment systems. Our solution was grounded in accessibility, operational efficiency, and customer convenience.

Developed and launched a secure web-based payment platform

Enabled a Point-of-Sale (POS) system via a network of authorized dealers

Introduced a mobile payment app to ensure 24/7 payment access from anywhere

Provided training and onboarding to internal teams and external vendors

Supported organizational change management throughout the transition

The Results

Reduced manual transactions by over 80% within the first year

Increased customer satisfaction due to easier, faster payment options

Expanded payment access to underserved rural communities

Improved revenue tracking and collection efficiency

Built internal capacity for future tech upgrades

Client Quote
“This initiative revolutionized how we serve our customers—making payments more convenient and helping us operate more efficiently.”
— Senior Manager, National Utilities Provider

Case Study 3: Management Development & Strategic Positioning in a Multinational Financial Institution

Client: A Regional Central Banking Institution (Confidential)
Industry: Banking & Finance | Region: West Africa
Partner: Montpellier Business School (France & Senegal)

The Challenge
A regional central banking institution serving eight West African countries faced the dual challenge of fragmented leadership culture and an undefined institutional identity. Middle management, though operationally competent, lacked a shared leadership framework. Simultaneously, the organization needed to articulate a clear internal and external positioning strategy to reflect its evolving regional role and aspirations.

Our Approach
In collaboration with Montpellier Business School, we led a dual-track initiative focused on management development and strategic positioning. The engagement was designed to elevate middle management capability while unifying institutional culture and brand identity.

Conducted a comprehensive cultural and leadership diagnostic across the organization’s regional entities

Designed and facilitated leadership development workshops and grooming sessions for middle managers

Delivered modules focused on inclusive leadership, psychological safety, and values-based decision-making

Co-developed a positioning strategy that defined the institution’s identity, values, and leadership philosophy

Introduced a corporate alignment framework to bridge the gap between internal culture and external reputation

The Results

Empowered middle management with shared tools and mindsets to lead with greater cohesion and confidence

Strengthened internal alignment across regions, reinforcing a unified institutional vision

Laid the foundation for a long-term leadership pipeline rooted in inclusive and strategic behaviors

Established a strategic positioning framework now used to guide internal communication and stakeholder engagement

Elevated the organization’s credibility and clarity in both internal and external environments

Client Quotes (Anonymized)
“This initiative helped shape not only how we lead internally, but how we define ourselves regionally. The positioning strategy gave us a common identity and purpose.”
— Senior Executive, West African Central Banking Institution

Case Study 4: Organizational Change & Performance Culture in the Public Sector

Client: A National Government Agency (Confidential)
Industry: Public Sector | Country: Senegal
Consulting Partner: Gaye Consulting International

The Challenge
A national government agency was facing significant internal inefficiencies and disengagement. Decision-making processes were slow and bureaucratic, resulting in low employee morale and diminished productivity. Leadership had proposed a new performance management system to modernize operations—but encountered resistance from staff, many of whom were unaccustomed to accountability-based frameworks and skeptical of change.

Our Approach
In partnership with Gaye Consulting International in Senegal, we led a targeted change management initiative grounded in behavioral psychology and public sector realities. Our goal was to reshape organizational culture, foster openness to change, and support the smooth rollout of performance reforms.

Conducted a comprehensive organizational assessment to uncover resistance patterns and cultural bottlenecks

Designed a customized change management framework tailored to the agency’s structure, norms, and leadership dynamics

Facilitated leadership alignment and policy awareness sessions, with a strong focus on transparency and employee voice

Delivered interactive mindset-shift and capacity-building workshops to increase engagement with the reform agenda

Introduced a feedback-driven implementation model, allowing real-time policy adaptation and staff buy-in

The Results

Reduced resistance to performance policy changes by over 60% across departments

Improved operational efficiency by streamlining internal processes and clarifying accountability pathways

Significantly boosted employee morale by fostering a participatory culture of change

Strengthened leadership capacity to drive future organizational transformation initiatives

Case Study 5: AI-Driven HR Transformation in the West African Tech Sector

Client: Confidential Technology Firm Based in Senegal
Industry: Technology & Digital Services

Consulting Partner: Gaye Consulting International (French Translation & Explanation)
Technology Partner: Peritus

The Challenge
A rapidly growing tech company headquartered in Senegal faced significant operational challenges as it scaled its workforce across West Africa. Key HR functions—such as payroll, time and attendance tracking, and employee support—were still being managed through fragmented and manual processes. This created inefficiencies, data inconsistencies, and low employee satisfaction. Leadership recognized the need to modernize its HR infrastructure through AI while maintaining its entrepreneurial and people-focused culture.

Our Approach
In partnership with Peritus, we led a comprehensive HR transformation initiative focused on digitizing and integrating core human capital systems through AI-enabled solutions—tailored to the company’s regional needs and growth trajectory.

Implemented an AI-powered payroll and time & attendance platform for accuracy, transparency, and compliance

Developed a scalable HR shared services model to streamline employee support and reduce administrative burden

Introduced AI-enabled workforce planning and organizational design tools to improve resource allocation and role clarity

Built a talent management framework driven by data analytics—enhancing performance reviews, succession planning, and internal mobility

Facilitated change management workshops in Dakar and other regional hubs to increase adoption and reduce transition resistance

The Results

Reduced payroll errors and processing time by over 90% within the first three months

Enhanced HR service delivery across the company’s Senegalese and regional operations

Improved employee engagement and retention by offering clear growth pathways and responsive support

Enabled strategic workforce planning through predictive insights and real-time reporting

Positioned the company as a leading tech employer in the region, with scalable systems ready for cross-border expansion

Client Quote
“This transformation brought structure, intelligence, and agility to our HR operations—exactly what we needed as we scale across West Africa.”
— Senior Executive People & Operations, Tech Firm (Senegal)

Case Study 6: AI-Enabled Culture Transformation in a European SME

Client: Confidential Small-to-Medium Enterprise (SME)
Region: Netherlands, Europe
Industry: Professional Services (Supply Chain Management)
Technology Partner: Peritus

The Challenge
A mid-sized professional services firm in Europe was undergoing a critical period of change, driven by rapid growth and evolving client expectations. While the company had strong operational foundations, it struggled with fragmented internal culture, inconsistent leadership practices, and limited use of digital tools in HR and people operations. Leadership sought a strategic partner to help introduce AI capabilities and realign company culture with its future-focused vision.

Our Approach
In partnership with Peritus, we co-led an AI-driven cultural transformation initiative aimed at building digital maturity and aligning leadership behaviors, values, and mindsets across the organization.

Conducted a culture audit and AI readiness assessment to map values, behaviors, and system gaps

Introduced AI-powered tools for employee feedback, engagement tracking, and behavioral analytics

Co-developed a culture transformation roadmap centered on inclusivity, agility, and learning

Facilitated leadership alignment sessions and digital coaching to embed culture change from the top

Delivered team-based workshops to build trust, transparency, and data-informed decision-making across departments

The Results

Improved cultural alignment across business units

Boosted engagement by 35% through AI-enabled listening tools and real-time feedback loops

Enhanced leadership cohesion and accountability through structured coaching and cultural KPIs

Enabled data-driven decision-making in HR and people development without compromising the company’s human-centric approach

Established a scalable model for cultural growth, linking AI integration with organizational values

Client Quote
“This transformation helped us reconnect with our purpose while embracing the future. AI didn’t replace our values—it helped us bring them to life.”
— Manager People & Culture, European SME